©2018 by Family Mediation Matters.

Family Mediation Matters

07801 433412

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Data protection policy

The Data Protection Act 2018 requires that anyone processing personal data must comply with the eight enforceable principles of good practice.

Family Mediation matters will comply with these requirements by ensuring that:

  1. An information audit, to map data flows, will be conducted periodically.

  2. A lawful basis for processing personal data has been identified and documented.

  3. A client’s consent for us to retain and process their data has been obtained.

  4. In order to meet our obligations to the data subjects’ right to be informed, we will provide our privacy policy to all potential data subjects.

  5. Our business has instigated a process to recognise and respond to individuals' requests to access their personal data:

      a. In the first instance, please email admin@familymediation-matters.co.uk  You will receive           an acknowledgement within 48 hours. 

       b. If such acknowledgement is not forthcoming, please write to The Data Controller,

          Family Mediation Matters, 43 Cedar Road, Sutton SM2 5DJ

Individuals have the right to obtain:

  1. Confirmation that their data is being processed;

  2. Access to their personal data; and

  3. other supplementary information


Our processes will ensure that the personal data we hold remains accurate and up to date, and that the company

  1. Adopts a process to securely dispose of personal data that is no longer required or where an individual has asked that we erase it

  2. Responds to an individual’s request to restrict the processing of their personal data.

  3. Allows individuals to move, copy or transfer their personal data from one IT environment to another in a safe and secure way, without hindrance to usability.

  4. Efficiently handles an individual’s objection to the processing of their personal data.


Family Mediation Matters has effective processes to identify, report, manage and resolve any personal data breaches.